AI внедрение с масштабом @Продукторий Владимира Меркушева

Продукторий Владимира Меркушева | United States America (US)

Create: 2024-03-11 Update: 2024-04-29 09:15:24

AI внедрение с масштабом

Klarna поделилась результатами запуска AI помощника на основе Open AI. За первый месяц ассистент пообщался в 2,3 млн чатах с клиентами и сделал это не хуже сотрудников поддержки (они сравнили средний рейтинг оценки разговора клиентами).

Klarna предоставляет сервис оплаты товаров в рассрочку для более чем 150 млн клиентов по всему миру. Представляете сколько у них сотрудников поддержки? Думаю, очень много, но в ближайшее время станет меньше. Ведь ассистент уже справляется с работой, которую бы делали 700 человек, отвечая на две трети всех обращений. Причём он делает это лучше, среднее время решения вопроса сократилось с 11 до 2 минут! А ещё он говорит на 35 языках.

Если бы я работал менеджером поддержки, я бы сейчас сильно задумался о смене профессии 😉

▶️ https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/

#aifuture

Продукторий Владимира Меркушева

Klarna

Klarna AI assistant handles two-thirds of customer service chats in its first month | Klarna International

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5.0K viewsMar 11 at 15:06

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