Вот это сервис! от Supprt.Science | United States America (US)

Create: 2025-06-25 Update: 2025-07-02 19:55:43

▫️Как и зачем строить партнерство поддержки с продуктом?
▫️Что продакт должен рассказывать поддержке?
▫️Когда саппорт может помочь продуктовой команде?

В блоге Supprt.Science наш большой друг, продакт Т-банка и автор тревел-канала Илья Лягушенко дает практические советы коллегам — рассказывает о рисках релизов без подготовки саппорта и возможной экономии на гипотезах для продукта.

Илья начинал свою карьеру как обычный саппорт в одном из финтех-проектов и за несколько лет дорос до продакт-менеджера. Он не понаслышке знает, как сложно порой найти контакт с коллегами, если ваши KPI критически не совпадают.

📍Делитесь статьей со своими продактами, и да будет дзен в вашей команде! А в комментариях ждем ваших историй: получается ли строить мосты между поддержкой и продуктом?

#продукт #поддержка #клиентскийопыт #ТочкаТрения

Вот это сервис! от Supprt.Science

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Вот это сервис! от Supprt.Science

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Telegram Desktop App Not Working on Windows?

Preliminary Fixes.

Rule out internet issues: Make sure your device is connected to a stable internet connection by running other apps on the same computer. When other apps work fine, connectivity issues get ruled out. Check Telegram status: When the internet is connected correctly, the next step should be to check that Telegram isn't experiencing downtime. To do that, visit the downdetector website and type in "Telegram" to see what's happening. When Telegram's status is active and there are no reported issues on downdetector, Telegram's backend is unlikely to present any issues.Give Telegram a fresh start: After ruling out internet and backend issues, give Telegram a fresh start to remove the possibility of temporary glitches that prevent you from contacting your friends. Shut down the Telegram app completely, preferably from Task Manager, and then relaunch it.

▫️Как и зачем строить партнерство поддержки с продуктом?

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