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Create: 2025-06-10 Update: 2025-06-30 13:56:56

Зачем нужен отдел контроля качества в поддержке, кажется, разобрались уже почти все. Чаще ловим в командах другую «боль» — задумывали ОКК как наставников, которые помогают саппортам прокачивать навыки и расти, а получили карательный орган со скверной репутацией.

Если операторы относятся к ревью как к публичной порке, а доля апелляций и раздражения растет, начать стоит с глубинных интервью обеих «сторон». В карточках собрали для вас топ-5 решений, которые помогут «помирить» саппортов с ОКК, либо стать отправной точкой в беседе с командой.

Что ещё почитать по теме?
Больше материалов мы собрали в Базе Знаний Supprt.Science:
📍Чек-лист «вредных советов» для ОКК
📍Калибровки в поддержке
📍Как составить чек-лист

Оформить подписку на Базу Знаний можно на нашем сайте.

#контролькачества #ревью #чеклист #ТочкаТрения

Вот это сервис! от Supprt.Science

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Вот это сервис! от Supprt.Science

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Зачем нужен отдел контроля качества в поддержке

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