Поведенческая экономика | United States America (US)

Create: 2020-02-27 Update: 2024-05-21 10:27:21

Разбор полетов. Техника «Пять Почему?»
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Наверное самый мощный (и мой самый любимый) инструмент решения проблем - это техника "Пять Почему".
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Изобретение этой техники приписывают Сакити Тоёде, основателю Тойота. Суть метода проста: задавать себе вопрос "Почему?" до тех пор, пока не получится найти первопричину проблемы. Было установлено, что пяти повторений вопроса "Почему?" обычно достаточно, чтобы докопаться до самой сути.
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Например: "Я не успел выполнить задачу в срок"
1. Почему? - не хватило времени
2. Почему? - пришлось многое переделывать
3. Почему? - заказчик прислал много правок
4. Почему? - техническое задание было написано плохо
5. Почему? - я недостаточно согласовал задание с заказчиком
Вывод: в следующий раз начинать работу с подробного прояснения требований.
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В моей работе я нашла еще одно полезное применение этой техники. Решая проблему, я начинаю не с вопроса "Почему?", а с вопроса "Зачем?". Это позволяет докопаться до истинной цели, ради которой я решаю эту задачу. Поэтому, столкнувшись с препятствием, не спешите его преодолевать. Сначала сверьтесь с компасом: может ваша цель находится в другом направлении?

Поведенческая экономика

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Поведенческая экономика

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Разбор полетов. Техника «Пять Почему?»

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