Create: 2025-06-09 Update: 2025-06-29 11:35:42

🤖 Хмм… зачем учить чат-бота междометиям

Нашла исследование о том, как междометия в речи чат-бота влияют на его восприятие пользователями.

🔸 Эксперимент 1
Исследователи использовали чат-бота для бронирования столика в ресторане. В одном случае бот использовал междометия, в другом — нет. Например:
Бот 1: Let me see if I can fit you in (без междометия)
Бот 2: Hmm. Let me see if I can fit you in (с междометием)

Затем 64 участника должны были оценить диалоги с чат-ботом по 7-балльной шкале.

Результат: без междометий диалог в среднем оценили на 3,7, а с междометиями — на 5,5.
Потом эксперимент повторили с цветочным магазином. 124 респондента с помощью чат-бота заказывали букет ко Дню матери. Чат-бот с междометиями снова оценили выше: 5,8 против 5,4 — разница статистически значима.

🔸 Эксперимент 2
Исследователи решили проверить, помогут ли междометия, если в диалоге что-то пойдет не так. 168 участников с помощью чат-бота должны были забронировать отель с видом на озеро для празднования годовщины. Оба бота сообщали, что номера с видом недоступны. Но один использовал междометия, а второй — нет.
Затем у участников спрашивали, готовы ли они забронировать другой номер в отеле или нет.

Результат: чат-бот без междометий убедил забронировать номер без вида 71,6% пользователей. А с междометиями — 84,5%.

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🤖 Хмм… зачем учить чат-бота междометиям

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