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➡️ Сервисный подход изменил наш взгляд на управление ИТ.

ITSM, ITIL, service desk системы — это методы и инструменты, которые позволяют поставщикам ИТ-услуг (внутренним и внешним) нести ценность бизнесу, говорить с ним на одном языке и помогать быть эффективнее.

Гость нового выпуска подкаста «Пути в IT», основатель и генеральный директор Radiant System Алексей Юсов — знает все о сервисном подходе. Вместе с ним мы обсудили:

🔵в чем разница между ITSM и ITIL,
🔵почему при развитии service desk-системы нужно стремиться не к идеалу, а к балансу,
🔵как service desk помогает масштабировать бизнес в реальных кейсах
🔵и какие типы систем оптимальны для разных компаний.

Смотрите с нами, оставляйте комментарии и делитесь своим опытом использования инструментов для управления ИТ-сервисами.

@kmbsrus — экспертный канал о технологиях для умного офиса.

Умный офис | Konica Minolta
➡️ Сервисный подход изменил наш взгляд на управление ИТ.

ITSM, ITIL, service desk системы — это методы и инструменты, которые позволяют поставщикам ИТ-услуг (внутренним и внешним) нести ценность бизнесу, говорить с ним на одном языке и помогать быть эффективнее.

Гость нового выпуска подкаста «Пути в IT», основатель и генеральный директор Radiant System Алексей Юсов — знает все о сервисном подходе. Вместе с ним мы обсудили:

🔵в чем разница между ITSM и ITIL,
🔵почему при развитии service desk-системы нужно стремиться не к идеалу, а к балансу,
🔵как service desk помогает масштабировать бизнес в реальных кейсах
🔵и какие типы систем оптимальны для разных компаний.

Смотрите с нами, оставляйте комментарии и делитесь своим опытом использования инструментов для управления ИТ-сервисами.

@kmbsrus — экспертный канал о технологиях для умного офиса.
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➡️ Сервисный подход изменил наш взгляд на управление ИТ.

Умный офис | Konica Minolta TG
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