DA集团官方总部需求岗位 | United States America (US)

Create: 2021-01-16 Update: 2024-05-08 05:51:51

岗位名称：文字质检专员

薪资待遇：试用期两个月，试用期10000RMB，转正12000RMB

工作时间：10小时，月休4

任职要求：
1、国籍：中国。
2、具备质检岗位工作经验及培训辅导经验。
3、熟悉BC代理模式及业务流程。
4、熟练操作办公软件EXCEL/WORD/PPT。
5、具有良好的书面表达、沟通能力、洞察力及风险判断能力，善于发现问题、分析问题、解决问题。
热爱工作，积极主动，有奉献精神，有强烈的责任心，有工作上追求极致的精神。

岗位职责：
1、根据评分标准，按时按量完成质检任务，优化质检标准。
2、报表及数据分析；对日常业务数据进行整理分析，制作周报、月报、年报等报表。
3、结合质检结果，制定可行的提升方案，有效实施并带领团队达成目标。
4、不断优化SOP/FAQ/常见案例，完善知识库，以帮助客服提升工作效率及质量。
5、业务跟进：疑难业务跟进协调，协调对口部门尽快解决代理投诉或咨询问题。
6、完成上级布置的其他相关工作。

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DA集团官方总部需求岗位

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DA集团官方总部需求岗位

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岗位名称：文字质检专员

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