Hard Client | United States America (US)

Create: 2023-04-25 Update: 2025-06-30 15:45:33

NPS (Net Promoter Score) – очень популярная метрика. Я знаю много людей из мира CX, которые от нее без ума и используют ее постоянно. Для них это золотой стандарт... Но этому стандарту я не совсем доверяю.

Сегодня мы разберем одну из важных причин популярности NPS, а также 12 подводных камней, о которых стоит помнить, если уж вы используете эту метрику.

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P.S. поделитесь с коллегами, которые проповедуют NPS в вашей компании – интересно будет узнать их мнение.

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Hard Client

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17.4K viewsStan Khrustalev, edited Apr 25, 2023 at 06:10

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How to Mute Conversations

With your “Archived Chats” folder finally hidden from view in the chat list area, if the other party decides to send you a new message, the conversation will pop up again in your regular chat feed. To ensure your conversation remains hidden, mute the conversation in question by following the below instructions.Find your “Archived Chats” folder. If you’ve hidden it from view on your mobile, swipe from the top of the app and release to bring back the folder. Long-tap on the conversation in question and select the “Sound” icon at the top. Select “Disable” to stop worrying the conversation will resurface in the app’s main area. On PC, tap on the hamburger menu in the upper-left corner. Select “Archived chats” at the top to get the conversation you hid. Select the chat in question, right-click on it and opt for the “Mute Notifications” option. Hit “Mute forever” or “Mute for…” and select a time frame that suits your needs.

NPS (Net Promoter Score) – очень популярная метрика. Я знаю много людей из мира CX

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Telegram Updated: 2025-06-30 15:45:33

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