Afriwork (Freelance Ethiopia) | United States America (US)

Create: 2024-04-18 Update: 2024-05-01 23:23:01

Job Title: Customer service representative

Job Type: On-site - Permanent (Full-time)

Job Sector: #Customer_service_and_care

Work Location: Addis Ababa, Ethiopia

Experience Level: Intermediate

Vacancies: 10

Applicants Needed: Female

Salary/Compensation: Monthly

Deadline: May 2nd, 2024

Description:
Job Summary:
We are seeking a professional and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. We are looking for individuals with previous customer service experience and a strong commitment to ensuring customer satisfaction.

Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing assistance in a professional and courteous manner.
- Provide accurate and detailed information about our products, services, and assist customers in making informed decisions.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Collaborate with other departments, such as Sales and Operations, to ensure seamless order processing and delivery.
- Handle customer escalations and complaints with empathy and a focus on finding effective solutions.

Qualifications:
- Previous experience in a customer service role.
- Excellent communication skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to assist customers and resolve their issues.

__________________

Private Client

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Job Title: Customer service representative

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