Влияние эмоций на результат переговоров @Департамент коммуникаций

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Create: 2024-02-10 Update: 2024-05-17 22:43:24

Влияние эмоций на результат переговоров
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Для успешных переговоров исключительно важна базовая психологическая установка, позволяющая нивелировать негативное воздействие эмоционального фактора. Она может звучать так: «мне никто ничего не должен, у всех моих контрагентов свои потребности и свой план переговоров».

Чем меньше у нас ожиданий от поведения контрагента, тем лучше. Это не значит, что мы согласны с невыполнением обязательств. Нет, мы просто абстрагируемся от заведомо предвзятого образа своего контрагента.

Вторая составляющая установки заключается в том, чтобы принять ответственность за выбор стратегии взаимодействия
Именно от вас зависит, будете ли вы вовлекаться в конфликтную ситуацию, реагировать на провокацию, действовать с точки зрения только своей или взаимной выгоды. Важно в любом случае принять ответственность за этот выбор.

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