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Компании все больше и больше общаются со своими клиентами в мессенджерах, но основным видом коммуникации по прежнему остается голосовое общение и звонки. Для роста продаж и улучшения качества обслуживания бизнесу важно слышать покупателей и понимать их потребности. Самый простой способ это выяснить — записывать и анализировать клиентские звонки.
Технология речевой аналитики позволяет анализировать 100% телефонных звонков по ключевым словам, стилю речи и эмоциям. Отчеты в личном кабинете помогут выявить слабые места и оперативно скорректировать скрипты и продукт.
У Ростелекома сейчас акция на сервис «Аналитика речи»: первые 30 дней пользования услугой — бесплатно!

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Компании все больше и больше общаются со своими клиентами в мессенджерах, но основным видом коммуникации по прежнему остается голосовое общение и звонки. Для роста продаж и улучшения качества обслуживания бизнесу важно слышать покупателей и понимать их потребности. Самый простой способ это выяснить — записывать и анализировать клиентские звонки.
Технология речевой аналитики позволяет анализировать 100% телефонных звонков по ключевым словам, стилю речи и эмоциям. Отчеты в личном кабинете помогут выявить слабые места и оперативно скорректировать скрипты и продукт.
У Ростелекома сейчас акция на сервис «Аналитика речи»: первые 30 дней пользования услугой — бесплатно!
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How to Mute Conversations

With your “Archived Chats” folder finally hidden from view in the chat list area, if the other party decides to send you a new message, the conversation will pop up again in your regular chat feed. To ensure your conversation remains hidden, mute the conversation in question by following the below instructions.Find your “Archived Chats” folder. If you’ve hidden it from view on your mobile, swipe from the top of the app and release to bring back the folder. Long-tap on the conversation in question and select the “Sound” icon at the top. Select “Disable” to stop worrying the conversation will resurface in the app’s main area. On PC, tap on the hamburger menu in the upper-left corner. Select “Archived chats” at the top to get the conversation you hid. Select the chat in question, right-click on it and opt for the “Mute Notifications” option. Hit “Mute forever” or “Mute for…” and select a time frame that suits your needs.

Компании все больше и больше общаются со своими клиентами в мессенджерах

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