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Create: 2023-07-22 Update: 2024-06-01 02:07:10

☘️ شاخص NPS در دیجی کالا

🔹شاخص NPS یکی از پرکاربردترین شاخص‌ها در زمینه ارزیابی تجربه مشتری است. موسسات تحقیقاتی زیادی در دنیا، اقدام به محاسبه این شاخص در کسب‌کارهای مختلف می‌کنند که سازمان‌ها می‌توانند از نتایج این تحقیقات برای ارزیابی جایگاه خود در میان همکاران‌شان بهره‌مند شود.

🔸در ایران به ندرت کسب‌وکارها به انتشار رسمی گزارش‌های عملکردشان در زمینه رضایت مشتریان می‌پردازند، به همین دلیل بنچمارک‌های رسمی کمی در این زمینه وجود دارد.

▪️ارائه گزارش رسمی عملکرد دیجی‌ کالا در سال ۱۴۰۱، بهانه‌ای شد تا در یک ویدئو، مجددا به تشریح نحوه محاسبه این شاخص بپردازیم و عدد NPS دیجی کالا را با بنچمارک‌های بین المللی در زمینه Online Shopping مقایسه کنیم.

🔻اگر به گزارش رسمی عملکرد دیجی کالا در سال ۱۴۰۱ دسترسی ندارید، آن را از کانال تلگرام ما دانلود کنید:

🔵 @DrCRM

☎️ ۰۲۱ - ۹۱۳۰۹۵۶۷

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Walmart arrives on Roblox for the first time with two new virtual worlds to engage young shoppers

Walmart announced today that it is stepping into the metaverse with two new experiences on Roblox: “Walmart Land” and “Universe of Play.” The virtual worlds are aimed at younger Walmart customers and let Roblox players collect new virtual merchandise, play games featuring toys and characters, earn toys from a blimp, attend live concerts, win fashion competitions and more.

☘️ شاخص NPS در دیجی کالا

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